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Need more assistance?

We are here to help. If you need additional assistance on your loan, you have the option of contacting us by phone or in writing.

By phone:

If you wish to speak with us, call us at 800.365.4441 for general assistance on your loan or 800.365.4484 for our Loan Counseling Department.

In writing:

If you prefer to write to us about a complaint, including notices of error, requests for information, and qualified written requests, please send mail to:

We will send you an acknowledgment letter within 5 business days. In most cases, within 30 days we will correct the error, provide the information requested or provide you with an explanation of why Guild believes that no error occurred or why the requested information cannot be provided. You may request copies of any documents or information that Guild relied on when making a decision.